Loxa Protection covers your product against accidental damage, theft and mechanical or electrical breakdown, going beyond what a standard manufacturer’s warranty provides.

Whether your product is dropped on a job site, suffers heat or impact damage, is stolen, or develops a fault after the manufacturer’s warranty has expired, you may be eligible for repair or replacement so you are not left out of pocket.

Loxa provides a simple and fast claims journey designed to be low stress and customer friendly, giving you peace of mind throughout the cover period.

Loxa is your retailer’s protection plan partner for product cover. Loxa specialises in product protection and extended warranty solutions and manages policy administration and claims handling from end to end through its specialist claims and repair network.

Depending on the product and the plan selected, Loxa Protection may cover:

• Theft of the insured item (a police report is required)
• Accidental damage such as liquid spills, heat or impact damage
• Mechanical or electrical breakdown not covered by the manufacturer’s warranty

Repairs may be carried out at your premises, by post, or through a drop-off point, depending on the product.

If the cost of repair exceeds the replacement value, the product may be replaced. If replacement is not possible, a voucher or store credit may be offered in line with the policy terms.

Loxa Protection does not cover cosmetic-only damage, normal wear and tear or issues already covered by your manufacturer warranty.

For full details, please refer to your Product Protection Policy Wording and IPID document.

By purchasing Loxa Protection, you confirm that you have read and agree to the policy terms and the IPID document provided at checkout.

This insurance is administered by Loxa Ltd and underwritten by Helvetia Global Solutions Ltd, UK Branch. Full regulatory and insurer details are provided in your policy documentation.

You can add Loxa Protection on the product page when viewing an eligible product. Protection must be purchased for each product individually, including multiple quantities of the same model.

Your cover starts from the date shown on your protection plan certificate. The cover duration is confirmed in your policy schedule issued after purchase.

Damage in transit or delivery issues are handled by your retailer under their delivery and returns process, not under the protection plan.

Your policy documents, wording and certificate are provided by email after purchase. They can also be accessed through your Loxa customer portal app.loxacover.com/login included in your confirmation message.

Please check your spam folder if you cannot find your confirmation email.

You can cancel your protection within the first 30 days for a full refund if no claim has been made.

To cancel or update your details, use the Loxa customer portal link provided in your confirmation email or follow the instructions in your policy documents.

If you return your product within the retailer’s return window, you can also request cancellation and refund of the protection plan, subject to the policy terms.

You can start a claim at www.loxacover.com/start-a-claim or by using the link provided in your policy confirmation email and documents.

The online claim form guides you step by step. The claims team will review your submission and provide next steps, which may include repair, replacement, store credit or monetary settlement depending on the outcome and policy terms.

Please keep your purchase receipt and any requested evidence available to support your claim.

Each protection plan is linked to a specific product. Your policy schedule shows the covered item details so you can easily match each plan to each product.

Multiple factors including insurance claim costs and item price influence the price of Loxa’s Protection. Prices are continually updated so it may change between visits (sometimes higher and sometimes lower). If the price has gone up we’re unfortunately unable to revert to the old price.

For support, use the contact details and support link provided in your Loxa confirmation email and policy documents. Customer support can help with policy questions, updates and general enquiries.